Basic 9-1-1 service connects a 9-1-1 call to a call centre. The caller must identify his or her location to the 9-1-1 operator, who then connects the call to the emergency response centre serving that area.

Enhanced 9-1-1 service connects a 9-1-1 call to an emergency call centre and automatically provides the 9-1-1 operator with the phone number and address or location of the caller.

Next-generation 9-1-1 services will also connect 9-1-1 calls to emergency call centres and automatically provide the 9-1-1 operator with the phone number and address or location of the caller. In addition, NG9-1-1 will enable Canadians to interact with 9-1-1 call centres using new and innovative services and capabilities such as text messaging, and the transmission of photos, and videos. Learn more on these upcoming services.

Either Basic or Enhanced 9-1-1 service is available to almost all subscribers in Canada. Most subscribers receive Enhanced 9-1-1 service, and Basic 9-1-1 is provided in Newfoundland and Labrador, and Yukon, where the 9-1-1 call centres have not yet been upgraded to receive Enhanced 9-1-1 information. Where 9-1-1 service in not available, such as in Nunavut and Northwest Territories, emergency services are contacted using a normal telephone number.

CloudconneXions Is in the process of upgrading to enhanced 9-1-1 service as required by the CRTC. Each of your DID’s (Phone numbers) will have an account and an associated address record. You will need to access these files and verify the address for each DID even if they are the same address. Here is how you login the first time:

Click on the following link:

➢ Click on the (Don’t know your passcode?) link.
➢ You are then prompted to enter the phone number (xxxxxxxxxx) & click Call me now.
➢ Our system calls the number (if it is in our database) and when answered enunciates a pass code.
➢ On the login page enter your phone number and new code where you can make changes to this DID’s 911 Address info.

You will need to create a passcode for each DID you own and make sure the address information is correct.

If your phone is answered by an automated attendant you will need to route it directly to an extension temporarily so you can get the passcode. Open a support ticket if you require assistance to get this done.

Make sure you keep a record of each of your DID passcodes so you can make any changes in the future.

The cost for this service is $0.99 per DID record and will be invoiced on your next invoice once active in our system.

Any “Temporary” numbers that may be assigned by CloudconneXions do NOT have 9-1-1 Services assigned to them.