Remote Monitoring & Management (RMM)
Your computers and servers watched around the clock, patched automatically, and protected with real antivirus — so small problems get fixed before they become downtime.
Most computer problems don’t announce themselves — a failing hard drive, a missed security patch, an antivirus that quietly stopped updating months ago. By the time someone notices, it’s usually because something has already broken. RMM puts a technician’s eyes on every device, every day, instead of waiting for a call.
What’s actually included
Real-time monitoring
Every device is watched continuously for the things that actually cause outages — low disk space, memory and CPU strain, failed backups, services that quietly stop running — with alerts sent the moment something needs attention, not after it fails.
Automatic patching
Windows, Mac, and the third-party software people forget to update all get patched on a managed schedule, closing security gaps before they can be exploited — without your team having to click “update” on 30 machines by hand.
Bitdefender endpoint protection
Every device includes Bitdefender antivirus as standard — not a bare-bones scanner, but real-time threat protection that’s actually managed and confirmed to be running, instead of quietly expired.
Fast remote support
When a device does need attention, our technicians can securely connect in and fix most issues remotely — often before your team even notices something was wrong, with no need for someone to be sitting at the machine.
Automated maintenance
Routine upkeep — clearing temp files, restarting stuck services, checking disk health — runs automatically in the background on a schedule, instead of piling up as problems your team has to notice and fix manually.
One dashboard, every device
Windows, Mac, and servers all show up in a single view, so your whole fleet’s health is visible at a glance instead of scattered across separate tools and spreadsheets.
Why it’s worth doing properly
- Catch a failing drive or an overloaded server weeks before it causes an outage, not after
- Close security vulnerabilities on your schedule, not whenever someone remembers to click update
- Cut down on-site visits — most issues get resolved remotely, faster and cheaper than a truck roll
- Know that antivirus is actually active and current on every machine, not just installed once and forgotten
Pricing
Base RMM service, including Bitdefender endpoint protection, starts at $18 CDN/month per device. Minimum 5 devices per account. Pricing covers monitoring, alerting, patch management, and antivirus — ask us about add-on options for backup and advanced remote support as your fleet grows.
Stop finding out about problems after they’ve already cost you time
Call 416-452-0000 or email sales@cloudconnexions.ca — tell us how many devices you need covered and we’ll get you a quote.
Get a Free Estimate